The most common reason your credit or debit card is declining is due to your bank blocking the charge. Subject lines to look for: Response Needed – Get your reward for Project Name or Reminder – Response needed to deliver your reward for Project NameĬheck Kickstarter to ensure you backed the project - if you did in fact back the campaign - take a screenshot that includes your pledge details and Backer ID # / Pledge Number - send this Screenshot with your e-mail/Kickstarter Username included in the body of the e-mail to and our support team can help you locate your unique survey link. Avoid marking BackerKit e-mails as spam.Ĭheck your spam filters/archived e-mails. To make sure that emails from your project creator don’t get caught in your spam filter, add to your address book. If you haven’t received your survey, there are several things you can do to troubleshoot:ĭouble-check the e-mail on file with Kickstarter/Indiegogo - Often users have old e-mails still tied to their accounts (Particularly if you authenticate through Facebook).
When you’re ready, submit your payment information for any additional purchases and click Confirm. Review your order and make any changes or go back and purchase additional add-on items. Make sure you double-check any corrections before clicking Submit. After you enter your address and click Next, our address validation tools try to match your address with the address on file with the postal service. If you’re receiving physical goods as part of your pledge level, enter the address where you want to receive them. You’ll also have a chance to buy additional items from your project creator. If you don’t need to give the project creators additional info for them to fulfill your rewards, you won’t see the ‘Questions’ page.Īfter you make your selections for your items, you can review the items you’re receiving and, if you want, change to a different pledge level. If you need to make selections for your items or provide information to the project creator, you’ll need to answer the questions in this section. You don’t need an account with BackerKit to fill out your survey. To fill out your BackerKit survey, click the blue “Click here to respond” link in the email you received from your project creator.
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